Privacy Policy

Thank you for choosing True North Convenience Stores. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how True North Energy, LLC (truenorth Convenience Stores) collect, use, disclose, and safeguard your information when you use our services, visit our website, download, and use our mobile app, participate in our loyalty program, or interact with us in any way.

  1. ** Information We Collect: **
    • a. ** Personal Information: ** We may collect personal information such as your name, contact details, payment information, date of birth (for age-restricted products), and other information you provide to us when you use our services, participate in our loyalty program, make a purchase, or interact with our mobile app or website.
    • b. ** Transactional Information: ** We may collect transactional information related to your purchases, loyalty program activities, including the products you buy, points earned or redeemed, payment information, and transaction history.
    • c. ** Device Information: ** We may collect information about the device you use to access our services, such as your IP address, device type, browser type, operating system, and other technical information.
    • d. ** Location Information: ** With your consent, we may collect precise location information from your mobile device to provide location-based services or for other purposes.
  2. ** How We Use Your Information: **
    • a. ** To Provide Services: ** We use your information to provide and improve our services, process transactions, administer our loyalty program, fulfill orders, respond to your inquiries, and personalize your experience.
    • b. ** Communication: ** We may use your information to communicate with you about your account, transactions, loyalty program status, promotions, and other relevant information through email, SMS, push notifications, or other communication channels.
    • c. ** Advertising: ** We reserve the right to use your information to provide you with targeted advertising or marketing communications we believe may be of interest to you. You have the right to opt out of receiving these communications as described in the “Your Choices” section below.
    • d. ** Analytics: ** We may use your information for analytics purposes to understand how our services, mobile app, and website are used and to improve our offerings.
  3. ** Information Sharing: **
    • a. ** Third-Party Service Providers: ** We may share your information with third-party service providers who assist us in providing our services, administering our loyalty program, processing payments, delivering orders, marketing our products, or analyzing data on our behalf.
    • b. ** Legal Compliance: ** We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
    • c. ** Business Transfers: ** In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  4. ** Your Choices: **
    • a. ** Opt-Out: ** You may opt-out of receiving promotional communications from us by following the instructions in the communication or contacting us directly.
    • b. ** Location Information: ** You can control location services through your device settings or by contacting us.
  5. ** Security: **
    • We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
  6. ** Children’s Privacy: **
    • Our services, mobile app, and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
  7. ** Updates to this Privacy Policy: **
    • We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other means.
  8. ** Contact Us: **
    • If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at 1-888-245-9336 or guestservice@truenorth.org.

By using our services, participating in our loyalty program, downloading, and using our mobile app, or interacting with us through our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

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